Here are some frequently asked questions. If you have a question that is not listed here please fill out the form at this link.

I have a problem with a disc that accompanies my book. What can I do?

CD and DVD problems? Read on:

*** If you have a problem with a CD or DVD that accompanied one of my books, please do one of the following:
Contact the seller, be it Amazon, Barnes & Noble, etc... If the disc was damaged before it got to you, they have a responsibility to replace it at their expense.

Contact the publisher. The publisher's e-mail address for comments and issues can usually be found within the "We want to hear from you" page toward the beginning of the book. They should be able to help you with a defective disc.
If you do not get a response within several days, contact me and I will then do my best to help you.

I bought an e-book. Where is the disc?

Disc content does not come with e-versions of the book. This includes Kindle, Sony, Mobi, PDF, Safari, and so on. Currently there is no download option either. If you are seeking the content on the disc, buy the print copy! If you have encountered a webpage that led you to believe that disc content came with the e-book please contact me with the link.

I lost my disc or cram sheet, how do I get another?

Unfortunately I do not have permission to send these materials to you. Your best bet is to contact the e-mail address supplied towards the front of the book in the "We want to hear from you" page. Meanwhile, keep searching around for the disc or other item that was lost, it's got to be somewhere! Remember to always make backups of your discs when you first receive them.

I can't access the links in the menus. How can I get to those pages?

If a link isn't working, please report it to me. Let me know what browser and browser version you are using, and which link is giving you trouble. Some browsers don't like drop down menus. In the rare case of this I have supplied a directory-style site map available at this link.

Why can't I see the videos?

This site is offered as a free service, and as such "bandwidth" is sometimes limited. Please be patient! Press F5 to refresh pages if it seems they are taking too long to display. Also, remember that videos may take up to a minute to load into your browser. In addition, make sure you are running at 1280x800 (widescreen) or 1024x768 (standard 4:3) resolution in order to fit the videos on your screen. Don't forget that the majority of my videos use Adobe Flash, be sure that your browser has it installed (or updated). Finally, the videos are meant for high speed Internet connections (Cable, DSL, FIOS, etc...), they don't fare very well on dial-up connections.

Why don't you write more books?

I'd love to! But any good product requires time. If anyone figures out how to safely clone one self, I'm all ears! Or... I suppose I'd be 2 to the power of ^X ears, depending on how many clones... Good thing I don't put these kinds of thoughts into my books.